Raconte-moi ton métier (4) : Fanny, terminal agent

Après mon ami Pierre qui fait travailler les comptables, Josiane, ma très sympathique vendeuse de fruits du marché Saint-Aubin et Sophie, maman d'élève magistrate, voici Fanny, agent d'escale sur un ferry à Caen!

Fanny, je compte bien la remercier de vive voix pour son article lors de mon prochain séjour à Caen mais à ce jour, je ne l'ai jamais rencontrée !
C'est Emmanuel qui l'a "recrutée". Emmanuel, je ne le connais pas non plus, c'est le collègue de ma soeur et le voisin de Fanny. Il est adorablement efficace et est parvenu à rallier à la bonne cause en un temps record certains de ses amis dont Fanny qui a chaleureusement accepté d'apporter sa contribution au blog, en anglais !
Merci infiniment Fanny !

Allez, je vous laisse avec Fanny qui va vous raconter son métier...

Discover a job…

TERMINAL AGENT

Since 1999, I've been working as a terminal agent for a very well-known maritime carrier, Brittany-Ferries.

This French company operates crossings from several ports in France, U.K, Spain and Ireland.

 

Not only is it a ferry operator, but it acts as a tour operator as well, supplying a wide range of self-drive holidays in all the countries named above.

Today, Brittany-Ferries has the most modern fleet on the Channel, with 8 ships, carrying in excess of 2,6 million passengers, 780 000 cars and 170 000 lorries a year.

As far as I’m concerned, I’m based on the ferry terminal of Caen (14).

My job consists in doing procedures to enable embarkation on time. That means check-in each passenger with its booking documents and valid passport. As the ship is docked, I can also be asked to provide help for disabled people to go on board or make it easy for our customers to take their pets on holiday.

Moreover, I’m a travel agent as well, when I book ferry crossings and accomodation abroad.

When I’m at the passenger desk, I wear a uniform like all of my colleagues, so that we can be recognisable as Brittany-Ferries staff and we also represent a good image of  the company.

In Caen we have 3 departures a day, so that my planning is different every week. I can start at 6.30am or finish at midnight after the last departure, and also I work on week-end most of the time. It might be difficult when you have a family especially if you‘re stewardess on the ship because you must stay one week on board and then you’re one week off at home.

To apply for this kind of job, you have to know that French and English language skills are requested most of all for terminal and onboard staff.

Troughout my 8 years at the desk, I’ve met so many different people from all over the world, it is really enriching.

 Fanny